Insurance

Redesigned TMHCC’s specialty insurance platform for brokers serving small businesses. Delivered end-to-end product design with user research, high-fidelity wireframes, and customizable portals. Integrated tools for quoting and policy management, enhancing efficiency and usability. The scalable platform strengthened broker-client relationships, increased engagement, and positioned TMHCC as a digital solutions leader.

Redesigned the digital microsite platform for a global insurance client to support insurance brokers in engaging with customers. Delivered end-to-end product design, including user research and high-fidelity wireframes. Enhanced navigation, scalability, and analytics integration, enabling brokers to create personalized microsites, streamline workflows, and improve customer satisfaction across web and mobile platforms.

Redesigned the Trade Credit Portal for a global specialty insurance provider to streamline workflows for brokers, underwriters, and policyholders. Delivered end-to-end product design, including user research and high-fidelity wireframes. Enhanced usability with personalized dashboards, responsive design, and integrated tools for credit management, boosting efficiency, scalability, and user satisfaction.

Redesigned TMHCC’s Italian Surety digital platforms, creating dedicated portals for credit control and principal management to enhance efficiency and usability. Delivered end-to-end product design, including user research, journey mapping, and high-fidelity wireframes for multi-channel use across mobile, tablet, and desktop. The Credit Control Portal streamlined collections and payments workflows, while the Principal Manager Portal improved the accuracy and timeliness of principal-related tasks. Responsive, user-centric designs and modular architecture ensured scalability and adaptability. The project increased productivity, operational efficiency, and user satisfaction, reinforcing TMHCC’s commitment to delivering tailored, innovative solutions for the Italian market.