Tools & Tech

I use a diverse ecosystem of tools and platforms to design intelligent, human-centered experiences from concept through deployment. My toolkit spans UX design, AI integration, immersive environments, and scalable cloud architecture. More than tools, these represent the systems-thinking approach I bring to every project: aligning creativity, data, and emerging technology to deliver measurable impact.

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AI & Conversational Platforms

Experienced in designing and integrating AI-driven experiences using ChatGPT (multiple model iterations), Amazon Lex, Google Dialogflow, and IBM Watson. Skilled in applying natural language processing (NLP) to power conversational interfaces, intelligent assistants, and personalized user journeys that enhance accessibility and engagement.

 

Customer Experience (CX) Systems

Deep expertise in architecting, implementing, and optimizing leading enterprise platforms including Sitecore, Adobe Experience Manager, HubSpot, Kentico, Drupal, and Optimizely. I focus on building adaptive, data-informed ecosystems that personalize content, streamline interaction, and scale across diverse audiences.

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UX Design & Prototyping

Hands-on expertise in Figma, Adobe Creative Suite, Sketch, Axure, InVision, Marvel, and Miro for end-to-end design delivery. I build modular design systems, interactive prototypes, and accessibility-compliant interfaces that translate complex requirements into elegant, inclusive experiences.

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Immersive & Extended Reality

Proficient in developing virtual and mixed-reality experiences using OpenSim, Unreal Engine, Unity, and Babylon.js (via AWS Amplify). I create immersive environments for training, education, and storytelling, blending UX principles with 3D design to push the boundaries of interaction and presence.

 

Project Leadership & Collaboration

Adept at orchestrating cross-functional collaboration with tools such as Jira, Confluence, Trello, Smartsheet, Basecamp, MS Project, and Slack. I emphasize clear communication, agile delivery, and design accountability across teams and disciplines.

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Product Strategy & Lifecycle Management

I guide products from concept to market using a user-first, data-driven approach. My experience spans defining product vision, building feedback loops, and aligning cross-functional execution with business outcomes. Tools and frameworks include many listed here, used to manage design, development, and post-launch optimization.

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Cloud Infrastructure

Experienced with AWS, Google Cloud, and Microsoft Azure for scalable, secure, and performant product deployment. I integrate cloud technologies into design pipelines to ensure flexibility, reliability, and efficiency in modern digital ecosystems.

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Analytics & Personalization

Proficient in leveraging analytics and behavioral insight platforms such as Google Analytics, Tableau, Hotjar, and Crazy Egg. I use quantitative and qualitative data to inform design decisions, optimize conversion, and deliver personalized user experiences that evolve with user behavior.

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