Government & Public Org

I led the digital transformation of Adecco, consolidating 48 brands into a unified Sitecore platform. By streamlining operations, enhancing user experiences with accessibility compliance, and creating a scalable, multi-lingual solution, the project improved engagement, satisfaction, and NPS scores while empowering Adecco’s global teams and preserving unique brand identities.

I led the digital transformation of the British Library’s online presence, consolidating 28,000 pages into a unified, accessible platform. By streamlining operations, enhancing user experiences with WCAG 2.0 AA compliance, and creating a scalable, multi-lingual solution, the project improved engagement and accessibility while maintaining the institution’s rich historical and cultural identity.

I led the digital transformation of the UK Post Office’s customer-facing POS system, addressing high costs and poor user adoption. By redesigning the interface to enhance usability, accessibility, and efficiency, the project streamlined operations, improved customer satisfaction, and provided a scalable solution tailored to the diverse needs of users and store owners.