TMHCC Italian Surety – Multi-Channel Portals

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I led the UX and UI development of two responsive portals for TMHCC’s Italian Surety business: one for credit control and another for principal management. The goal was to streamline operations while maintaining strict regulatory accuracy and usability.

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I performed field studies with Italian credit officers and principals, defined workflows, and designed wireframes that simplified high-volume data interactions. I built modular dashboards and mobile-first UIs that improved visibility and reduced task times. My collaboration with local developers ensured cultural and language adaptability.

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The portals increased productivity, reduced manual errors, and standardized data handling across offices. The project proved how tailored UX architecture and responsive UI design can transform complex, compliance-driven environments into intuitive digital experiences.