British Library

Achieving 100% compliance with WCAG 2.0 AA standards, addressing regulations set by the UK government and preparing for the European Accessibility Act.

Improving usability for a global, diverse audience by redesigning an outdated navigation system and simplifying access to the vast digital collections.

Balancing the varied requirements of researchers, educators, and the public across a digital platform containing over 28,000 pages.

Conducted extensive user research through interviews, surveys, and data analysis to align the design with client and audience needs.

Led stakeholder workshops and developed user personas, ensuring user requirements were central to design decisions.

Mapped comprehensive user journeys and performed heuristic evaluations to identify pain points and opportunities for enhanced user engagement.

Redesigned the British Library's website using a scalable, headless architecture with React and Sitecore, featuring over 28,000 pages and ensuring WCAG 2.0 AA compliance.

Delivered detailed information architecture restructuring, user personas, and user journey maps to streamline navigation across the digital ecosystem.

Created a dynamic design system with reusable components, encompassing wireframes and high-fidelity prototypes validated through iterative usability testing.

Successfully achieved 100% WCAG 2.0 AA compliance, meeting government-mandated accessibility standards and preparing for future European regulations.

Delivered a user-centered platform that improved navigation and access to over 170 million items, leveraging a headless architecture for enhanced scalability.

Results included improved user satisfaction and engagement, validated through post-launch testing and performance monitoring, while maintaining compliance with data privacy standards.