About
Sean Doherty
I've spent the last 25+ years at the intersection of human understanding and technology — designing digital experiences across entertainment, travel, retail, gaming, and financial services for brands that millions of people interact with daily.
My work has always been about the same thing: making complex things feel simple. Whether that's transforming an online betting platform into an award-winning experience (Betfred), rolling out automotive digital ecosystems across 180 countries (Nissan/Infiniti), or building an AI-powered platform from scratch (SoloSolutionsAI) — the thread is human-centered design amplified by intelligent systems.
I believe the best technology disappears into the experience. AI should amplify empathy, not replace it. Innovation should be measured by outcomes, not novelty. And the most impactful work happens when you combine deep domain expertise with the courage to experiment.
Location
Florida, United States
Experience
25+ years in digital, UX & AI
Education
MIT Sloan — AI & Business Strategy
William Jewell College — Business Management
Seinan Gakuin University, Japan — International Business
Industries
Entertainment · Gaming · Travel · Retail · Financial Services · Insurance · Healthcare · Public Services · Automotive
Career
The Journey
2024 – Present
Florida, US
Consultant — CX Innovation & AI Systems
Independent
Built SoloSolutionsAI: production AI platform across 8 verticals. AI agent workforce, conversational intake, voice AI, market intelligence.
2016 – 2024
London, UK
Head of User Experience & Innovation
Coforge Technologies
Led global CX strategy for Channel 4, Heathrow, Ofcom, Expedia. 42% booking increase. Pioneered conversational AI and experimentation culture.
2015 – 2016
Manchester, UK
eCommerce Operations Director
Ampersand
Harvey Nichols, Poundland, Interflora. 25% conversion increase through behavioral analytics and usability optimization.
2010 – 2015
Gibraltar & UK
Director of Operations & Strategy
Betfred.com
100% YoY growth × 5 years. 98.9% CSAT. 60% LTV increase. VR casino innovation. Team of 30+.
2009 – 2010
London, UK
Digital Strategy Director
Maverick Media
Nintendo, Sega, PlayStation, EA Sports, Capcom. Entertainment and gaming digital strategy.
2005 – 2007
US & India
Global Business Director — Digital
The Designory
Nissan, Infiniti, Hyundai, Singapore Airlines. 140+ team across 3 continents. 180 countries, 37 languages. $20M+ budget.
Expertise
Core Competencies
Research & Discovery
- Customer & End-User Discovery
- Friction Point Analysis & Journey Diagnostics
- Ethnographic & Contextual Field Research
- Emerging Technology & Trend Identification
- Industry Opportunity & Market Intelligence
- Behavioural Analytics & Insight Synthesis
- Stakeholder Workshops, Interviews & Usability Testing
Human-Centered Design
- User-Centered Design (UCD) Methodology
- Inclusive & Accessible Design (WCAG 2.0 AA)
- Information Architecture & Interaction Design
- Design Systems & Component Libraries
- Wireframing — Lo-Fi through Hi-Fi
- Prototyping & Design Validation
CX & Innovation
- Build / Measure / Learn Frameworks
- Guest Journey Mapping & AR Experiences
- Experimentation & Rapid Prototyping
- Friction Analysis & Micromoments
- Innovation Categories (Incremental → Disruptive)
- VR/AR Immersive Experience Design
Leadership & Strategy
- Teams from 1 to 140+ — scrappy startups to full corporate
- Product Roadmap, OKRs & Go-to-Market
- Digital Transformation & Change Management
- Executive Communication & Board Presentation
- Global Program Delivery (180 countries)
- Self-Funded Startup — Concept to Launch
AI & Development
- Full-Stack AI Platform Engineering
- AI Agent Architecture & Orchestration (127+ agents)
- Conversational AI — Voice (Vapi) & Chat
- LLM Integration (OpenAI, Anthropic Claude)
- Prompt Engineering & AI Safety Governance
- AI-Powered Content Generation (DALL-E, GPT-4o)
- Patent — AI Governance (Human Operating System)
Engineering & Architecture
- React / TypeScript / Next.js / Tailwind
- Supabase (PostgreSQL, Auth, RLS, Edge Functions)
- Stripe Integration & SaaS Billing
- CI/CD Pipelines (GitHub Actions, Playwright)
- API Design & Third-Party Integration
- i18n / Bilingual Platform Architecture
Interested in working together?
Get in Touch