{ "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", "meta": { "canonical": "https://www.seanpauldoherty.com/resume.json", "version": "1.0.0", "lastModified": "2026-09-14", "note": "Machine-readable profile. For anything not covered here, the AI concierge at POST https://www.seanpauldoherty.com/api/concierge answers questions from the full portfolio." }, "basics": { "name": "Sean Doherty", "label": "Strategy, Operations and Account Leadership", "image": "https://www.seanpauldoherty.com/spd-logo.png", "email": "seanpauldoherty@gmail.com", "phone": "+1-352-913-4521", "url": "https://www.seanpauldoherty.com", "summary": "Strategy, operations and experience leader with 25 years running digital products, client accounts and the teams behind them. Account and delivery lead on the products he has worked on, owning the client relationship and the outcome. Extensive work with networks of independent businesses on shared platforms, where adoption has to be earned rather than enforced. Has built functions and teams from nothing, and held director-level operations ownership on a high volume regulated consumer platform. Ten years on conversational and agentic AI, spanning both the pre-LLM intent-model era and current systems.", "location": { "city": "Wildwood", "region": "Florida", "countryCode": "US" }, "profiles": [ { "network": "LinkedIn", "username": "seanpauldoherty", "url": "https://www.linkedin.com/in/seanpauldoherty" }, { "network": "GitHub", "username": "seando100", "url": "https://github.com/seando100" } ] }, "work": [ { "name": "SPD Digital Consulting", "position": "Founder and Principal Consultant", "location": "Florida, US (Remote)", "startDate": "2024-06", "summary": "Advisory and hands-on build work. Account lead on every engagement, from scoping and commercial terms through delivery.", "highlights": [ "Advises a leading enterprise insurance software and services company on a productised digital experience offering across four service lines, built so their sales organisation can sell it repeatedly rather than scoping each engagement from scratch.", "Coordinating a Thai orchid grower's expansion into California, structuring the commercial relationship between grower, retail seller and surplus marketplace.", "Built SoloBusinessAI, a production AI platform for solo professionals and small businesses across eight verticals.", "Designed and built FloraLoop, a two-sided local marketplace covering seller onboarding and verification, perishable inventory and local fulfilment.", "Built Cura Mirai, an AI governance architecture enforcing agent boundaries and accountability across multi-agent systems." ] }, { "name": "Coforge Technologies", "position": "Head of Digital User Experience and Innovation", "location": "London, UK", "startDate": "2016-09", "endDate": "2024-06", "summary": "Owned the account and delivery relationship across a client portfolio, leading a team of around 25 designers and researchers for eight years.", "highlights": [ "Clients included Channel 4, Ofcom, HMRC, Adecco, British Airways, easyJet, The Travel Corporation, British Library and Dubai Airports.", "Led the Sitecore practice across nine clients, built the architect team behind it, and owned the vendor partner relationship.", "Built a productised insurance portal offering rather than a series of one-off projects, reused across new business pitches.", "Set passenger experience standards at Dubai Airports across duty free, Emirates and other operators the airport does not control.", "Led the British Library redesign to 100 percent WCAG 2.0 AA across more than 28,000 pages, meeting a compliance deadline six months out.", "Delivered a Channel 4 conversational assistant used by more than 4,000 employees.", "Automation introduced for The Travel Corporation cut a recurring 40 minute process to 9 minutes with no errors, at around 30 percent of the previous cost." ] }, { "name": "Ampersand", "position": "eCommerce Operations and Product Management Director", "location": "Manchester, UK", "startDate": "2015-07", "endDate": "2016-09", "highlights": [ "Built the project management function from nothing: hired and trained the team, introduced a portfolio management system across concurrent client accounts.", "Ran the client and operations relationship for Harvey Nichols, Poundland and Interflora.", "Conversion improved by around 25 percent across engagements and by 35 percent at Poundland." ] }, { "name": "Cornerstone Mutual Services", "position": "Senior Digital Product Consultant", "location": "Manchester, UK", "startDate": "2015-03", "endDate": "2015-07", "highlights": [ "Owned strategy for a government-backed white-label platform serving more than 350 independent UK credit unions, each a separate business with its own priorities and systems.", "Handled the Fiserv core banking integration alongside member, regulatory and accessibility constraints. Workflow automation cut manual effort by 30 percent." ] }, { "name": "Betfred.com", "position": "Director of Operations, Product and UX Strategy", "location": "Gibraltar and UK", "startDate": "2010-08", "endDate": "2015-01", "highlights": [ "Ran operations, product and strategy for a high volume regulated consumer platform across web, mobile, CRM, acquisition, retention and customer service.", "Ran more than 250 Build, Measure, Learn initiatives a year, contributing to 100 percent year-on-year revenue growth for five consecutive years, 98.9 percent customer satisfaction and a 60 percent increase in customer lifetime value.", "Built the internal mobile development team from scratch. Mobile grew to around 40 percent of sports stakes.", "Worked across a 30-plus person cross-functional team." ] }, { "name": "Maverick Media", "position": "Director, Digital Product and Strategy", "location": "London, UK", "startDate": "2009-03", "endDate": "2010-07", "highlights": [ "Led the client relationship and go-to-market programmes for Nintendo, Sega, Sony PlayStation, Capcom and EA Sports.", "Built a consumer research and analytics capability supporting European launch strategy across multiple titles." ] }, { "name": "DataTrack", "position": "Digital Marketing, Brand Development and Consulting", "location": "Bristol, UK", "startDate": "2008-07", "endDate": "2009-03", "highlights": [ "Rebranding and digital strategy for fuel-management firms, two CMS and eCommerce implementations, SEO from page 15 to number 2 on Google." ] }, { "name": "The Designory", "position": "Global Business and Digital Product Management Director", "location": "Long Beach, California and Hyderabad, India", "startDate": "2005-01", "endDate": "2007-11", "highlights": [ "Owned the Nissan and Infiniti agency-of-record relationship, leading consumer and dealer platforms across 180 countries and 34 languages with 23 third-party integrations.", "Ran a distributed organisation of more than 140 people across three continents against a programme budget of more than 20 million dollars." ] }, { "name": "141 Worldwide", "position": "Managing Director, Digital Services", "location": "Chicago and Irvine, California", "startDate": "2000-10", "endDate": "2005-01", "highlights": [ "Digital delivery across the West Coast and Midwest. Clients included Hyundai, Kraft, Allstate, Expedia, Boeing and Motorola." ] }, { "name": "Inspired Arts", "position": "Senior Account and Project Director", "location": "San Diego, California", "startDate": "1997-01", "endDate": "2000-11", "highlights": [ "Lead account and project director across the agency's top four accounts." ] }, { "name": "Toyota Motor Sales USA", "position": "Senior Field Performance Supervisor", "location": "Torrance, California", "startDate": "1987-02", "endDate": "1997-01", "highlights": [ "First Kaizen engineer selected to optimise production and operations across the North American supply chain, with improvements delivered across more than 400 suppliers." ] } ], "education": [ { "institution": "MIT Sloan School of Management", "area": "Artificial Intelligence: Implications for Business Strategy", "studyType": "Certificate" }, { "institution": "William Jewell College", "area": "Business Management" }, { "institution": "Seinan Gakuin University", "area": "International Business", "location": "Fukuoka, Japan" } ], "skills": [ { "name": "Account and partner management", "keywords": ["client relationship ownership", "partner onboarding and ramp", "business reviews", "commercial terms", "escalation paths", "networks of independent operators", "two-sided marketplaces", "agency of record"] }, { "name": "Operations", "keywords": ["process and playbook design", "operating cadences", "capacity planning", "vendor management", "service standards", "automation of recurring work", "PMO build-out", "Kaizen", "supply chain optimisation"] }, { "name": "Data and decisions", "keywords": ["SQL", "Excel", "analytics", "A/B testing", "segmentation and cohort analysis", "operational dashboards", "KPI and OKR frameworks", "business cases", "experimentation programmes"] }, { "name": "Product and experience", "keywords": ["product strategy", "roadmap ownership", "UX strategy", "service design", "design systems", "accessibility governance", "WCAG 2.0 AA", "user research", "personalisation", "conversion optimisation"] }, { "name": "AI and conversational systems", "keywords": ["conversational AI", "agentic systems", "AI governance", "LLM applications", "Anthropic Claude", "OpenAI", "Amazon Lex", "Artificial Solutions Teneo", "Google Dialogflow", "AWS Sumerian", "retrieval and grounding", "evaluation and regression testing"] }, { "name": "Platforms and tooling", "keywords": ["Sitecore", "Adobe Experience Manager", "Adobe Target", "HubSpot", "Jira", "Confluence", "Linear", "Figma", "React", "TypeScript", "Python", "Supabase", "PostgreSQL", "Vercel"] } ], "projects": [ { "name": "SoloBusinessAI", "url": "https://www.solobusinessai.com", "description": "Production AI platform for solo professionals and small businesses across eight verticals: AI agent workforce, conversational intake, voice AI and market intelligence.", "roles": ["Creator", "Owner"] }, { "name": "Cura Mirai", "url": "https://www.curamirai.com", "description": "AI governance architecture. A kernel-based oversight layer enforcing agent boundaries, real-time behavioural restraint and accountability across multi-agent ecosystems, governing internal decision-making rather than checking outputs after the fact. First applied to child and youth safety.", "roles": ["Creator", "Owner"] }, { "name": "FloraLoop", "url": "https://www.floraloop.com", "description": "Two-sided local marketplace for florists and growers, covering seller onboarding and verification, perishable inventory and local fulfilment.", "roles": ["Creator", "Owner"] } ], "languages": [{ "language": "English", "fluency": "Native speaker" }] }